| ALTRUISTA HEALTH’S PHILOSOPHY AND COMMITMENT TO PRIVACY PROTECTION |
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| Altruista Health and its affiliated entities (hereinafter Altruista Health) will always use any protected health information (PHI) that you provide to Altruista Health in accordance with its strict policies and procedures. In order to serve your needs and interests, Altruista Health uses multiple tools and forms to collect important information on its Web site. IT IS IMPORTANT THAT YOU UNDERSTAND THE FOLLOWING INFORMATION TO ASSURE COMPLETE PROTECTION OF YOUR PRIVACY. |
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| MEMBER PRIVACY INFORMATION |
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| Altruista Health is committed to protecting the privacy of its members’ PHI in accordance with federal and state regulations. Information regarding your health and the care you are receiving is safeguarded in accordance with the law on secure servers in the continental United States. In general, Altruista Health only uses or discloses PHI for limited situations, including, but not limited to, coverage determinations, the payment of claims and coordination of care. However, in all situations Altruista Health uses or discloses your PHI only as permitted by law or pursuant to an authorization by you. |
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| HOW ALTRUISTA HEALTH COLLECTS INFORMATION |
| INFORMATION PROVIDED BY USERS |
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| The information Altruista Health receives depends on your activity when visiting Altruista Health's Web sites. Registering for trainings, programs and events may require that you provide Altruista Health with defined information, enabling Altruista Health to enroll you and/or contact you. Altruista Health also collects certain types of anonymous information (provided voluntarily) on its Web sites. On some Altruista Health Web sites, you can complete surveys, ask Altruista Health’s health professionals questions or participate in one of Altruista Health’s online forums or chat rooms. |
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| INFORMATION PROVIDED BY CARE PROVIDERS |
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| For some programs, properly registered and authenticated providers may submit case information, make requests for authorization to deliver services and view previously provided case information. Altruista Health may also make claims payment status information available to these providers via the Web. |
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| INFORMATION COLLECTED BY YOUR WEB BROWSER – COOKIES |
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| "Cookies" are files that are saved on your computer to assist your browser in performing certain tasks and remembering prior activities. Altruista Health uses a "session cookie" for navigation purposes that is active only during your session. Altruista Health cookies do not track or report your activities. |
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| COLLECTION OF INFORMATION BY THIRD-PARTY SITES AND SPONSORS |
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| Third-party sites and sponsors do not have the ability to collect personal information from the computer you are using when you are directly viewing an Altruista Health Web site. To provide you with the best services possible, Altruista Health may make third-party sites available to you through Altruista Health Web sites. If you have identified yourself to an Altruista Health Web site, APS may pass the company code, username and password you provide to its partner sites when you elect to visit these sites from within an Altruista Health Web site. This information identifies you as a valid customer, eligible to receive services at these sites without requiring you to log on to the site separately each time you view the site. Once you have entered these third-party sites, the site’s system may require you to divulge your name, phone number or address in order to provide you with the service you are requesting. Altruista Health collects only data about utilization of these Web sites and DOES NOT COLLECT OR LINK BACK ANY SPECIFIC IDENTIFYING INFORMATION FROM ANY THIRD-PARTY SITE. |
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| BANNERS AND LINKS TO OTHER SITES |
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| Altruista Health cannot control the activities of any third parties once you leave its Web site. If you click on a link or banner to leave the Altruista Health site, this privacy policy does not apply. Some linked sites may collect information about users. Please check the banner ad's web site to determine its privacy policy. Altruista Health may have arrangements with third parties who provide or track sponsored links that Altruista Health believes may be of value to you. Altruista Health does not permit these third parties to collect personal information from you without your explicit permission. However, if you have questions about the privacy policies of such third parties, Altruista Health suggests contacting the third parties directly or visiting their Web sites to review the site’s posted privacy policies. |
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| LINKED SITES |
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| Links from Altruista Health to other sites are provided for your convenience only. By clicking on these links, you leave Altruista Health's Web site and Altruista Health's privacy policies no longer apply. Altruista Health is not responsible for NOR DOES IT endorse the privacy practices of its linked web sites. Altruista Health's users should consult the linked sites' privacy notices because Altruista Health doesn't have control over information that is submitted to, or collected by, these third parties. |
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| ACCOUNT REVISIONS, REVOKING AND DELETING PERSONAL INFORMATION |
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| You may request to review, correct, update or delete personal information that you provide to Altruista Health at any time. It is Altruista Health’s policy that all such requests are made either in writing or via the phone. If you request to delete your information, Altruista Health will not use it for any purpose except where required by applicable laws, regulations or medical practice standards. |
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