Easily Track and Respond to Members

The CRM/Member Services module helps you easily track and respond to member concerns and inquiries from one centralized location. Integrating data from the GuidingCare member record, this module lets the customer service representative access important information such as line of business, member details, provider details, care staff, authorizations and claims. Additionally, data from the call log are synced with the member record and available for other members of the care team to review.

  • Seamlessly access member details
  • Streamline customer management workflows