Altruista Health's Philosophy and Commitment to Privacy Protection

Altruista Health and its affiliated entities (hereinafter Altruista Health) will always use any protected health information (PHI) that you provide to Altruista Health in accordance with its strict policies and procedures. In order to serve your needs and interests, Altruista Health uses multiple tools and forms to collect important information on its Web site. IT IS IMPORTANT THAT YOU UNDERSTAND THE FOLLOWING INFORMATION TO ASSURE COMPLETE PROTECTION OF YOUR PRIVACY.

Member Privacy Information

Altruista Health is committed to protecting the privacy of its members’ PHI in accordance with federal and state regulations. Information regarding your health and the care you are receiving is safeguarded in accordance with the law on secure servers in the continental United States. In general, Altruista Health only uses or discloses PHI for limited situations, including, but not limited to, coverage determinations, the payment of claims and coordination of care. However, in all situations Altruista Health uses or discloses your PHI only as permitted by law or pursuant to an authorization by you.

How Altruista Health Collects Information

Information Provided By Users

The information Altruista Health receives depends on your activity when visiting Altruista Health's Web sites. Registering for trainings, programs and events may require that you provide Altruista Health with defined information, enabling Altruista Health to enroll you and/or contact you. Altruista Health also collects certain types of anonymous information (provided voluntarily) on its Web sites. On some Altruista Health Web sites, you can complete surveys, ask Altruista Health’s health professionals questions or participate in one of Altruista Health’s online forums or chat rooms.

Information Provided By Care Providers

For some programs, properly registered and authenticated providers may submit case information, make requests for authorization to deliver services and view previously provided case information. Altruista Health may also make claims payment status information available to these providers via the Web.

Information Collected By Your Web Browser - Cookies

"Cookies" are files that are saved on your computer to assist your browser in performing certain tasks and remembering prior activities. Altruista Health uses a "session cookie" for navigation purposes that is active only during your session. Altruista Health cookies do not track or report your activities.

Collection of Information By Third-Party Sites and Sponsors

Third-party sites and sponsors do not have the ability to collect personal information from the computer you are using when you are directly viewing an Altruista Health Web site. To provide you with the best services possible, Altruista Health may make third-party sites available to you through Altruista Health Web sites. If you have identified yourself to an Altruista Health Web site, APS may pass the company code, username and password you provide to its partner sites when you elect to visit these sites from within an Altruista Health Web site. This information identifies you as a valid customer, eligible to receive services at these sites without requiring you to log on to the site separately each time you view the site. Once you have entered these third- party sites, the site’s system may require you to divulge your name, phone number or address in order to provide you with the service you are requesting. Altruista Health collects only data about utilization of these Web sites and DOES NOT COLLECT OR LINK BACK ANY SPECIFIC IDENTIFYING INFORMATION FROM ANY THIRD-PARTY SITE.

Banners and Links to Other Sites

Altruista Health cannot control the activities of any third parties once you leave its Web site. If you click on a link or banner to leave the Altruista Health site, this privacy policy does not apply. Some linked sites may collect information about users. Please check the banner ad's web site to determine its privacy policy. Altruista Health may have arrangements with third parties who provide or track sponsored links that Altruista Health believes may be of value to you. Altruista Health does not permit these third parties to collect personal information from you without your explicit permission. However, if you have questions about the privacy policies of such third parties, Altruista Health suggests contacting the third parties directly or visiting their Web sites to review the site’s posted privacy policies.

Linked Sites

Links from Altruista Health to other sites are provided for your convenience only. By clicking on these links, you leave Altruista Health's Web site and Altruista Health's privacy policies no longer apply. Altruista Health is not responsible for NOR DOES IT endorse the privacy practices of its linked web sites. Altruista Health's users should consult the linked sites' privacy notices because Altruista Health doesn't have control over information that is submitted to, or collected by, these third parties.

Account Revisions, Revoking and Deleting Personal Information

You may request to review, correct, update or delete personal information that you provide to Altruista Health at any time. It is Altruista Health’s policy that all such requests are made either in writing or via the phone. If you request to delete your information, Altruista Health will not use it for any purpose except where required by applicable laws, regulations or medical practice standards.

How Information Is Used

The information you provide on Altruista Health's Web sites is used in the following ways:

Chat Rooms/Email Address

Altruista Health provides access to public and moderated chat rooms and bulletin boards. Altruista Health may monitor these and remove materials it deems inappropriate or not relevant. Altruista Health may temporarily or permanently block users whose postings Altruista Health finds unsuitable, inappropriate, incorrect or libelous.


Voluntary feedback and survey questionnaires are used to determine and improve Altruista Health’s services to its users.


Altruista Health may provide newsletters and announcements to groups and individual users. Newsletters are provided on a periodic basis as a service to various member groups. General announcements regarding Altruista Health’s services will be sent as needed. Announcements that are specific to a particular group will be provided at the request of each group according to the contract. Specific announcements to individual users will be in response to a specific request by each user.

Use of Non-Personal and Aggregate Information

Altruista Health sometimes uses non-personally identifiable or "aggregate information" that it collects to improve the design and content of its site, to help Altruista Health personalize your Altruista Health experience and to provide general information to companies providing Altruista Health services to the company’s employees, members or associates. Altruista Health will not disclose PHI to any third party. However, Altruista Health may disclose aggregate data to third parties. Altruista Health may track the total number of visitors to its sites and the popularity of each area or page. Altruista Health may combine health-related information that you give Altruista Health with information that other users of its sites give to Altruista Health in order to create "aggregate data." Aggregate data is not information that could be used to identify you or contact you.

Disclosure of the Information

No identifiable information from Altruista Health’s Web site will be used for any promotional or marketing purposes, or transferred to any third parties for marketing or sales purposes.

Unauthorized Disclosures

Altruista Health maintains a strong commitment and strict policies regarding protecting your privacy. However, you are solely responsible for your choice in providing information on Altruista Health’s Web site. Altruista Health is not responsible for any disclosure of information on your part that is not consistent with this policy.

Your Computer

The computer you use may "cache" pages, saving pages that you have visited, and store the addresses you have gone to in a list of most recently visited or frequently used sites. Altruista Health has no control over this process.

Changes To This Statement

Altruista Health may change this statement from time to time; when updates are made, the privacy policy version date (located at the bottom of this statement) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this policy to see if there have been any changes that may affect you. This statement is not intended to and does not create any contractual or other legal rights in to on behalf of any party.

Contact Information

If you have any questions about these Terms, the practices of Altruista Health, or your dealings with this Site, please contact us through the address below. You may also contact us to update your personal information by notifying us when you change your name or email address.