Oct 24, 2018

CRM/Member Services

The CRM/Member Services module helps you easily track and respond to member concerns and inquiries from one centralized location. Integrating data from the GuidingCare® member record, this module allows a customer service representative to access important information, such as line of business, member details, provider details, care staff, authorizations, claims and appeals. Additionally, data from the call log are synced with member records and available for other care team staff to review. 

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