Altruista Health has strong experience in clinical health plan operations, behavioral health and the social determinants of health. This experience makes it the best choice for us to improve our member services – Eastpointe CEO Sarah N. Stroud 
Nov 18, 2019

North Carolina-based MCO Eastpointe Selects Altruista’s Technology Platform to Enable Integrated Care Management for Health Plan Members

GuidingCare Platform is Foundational to
Eastpointe’s Member Service Strategy

(Nov. 18, 2019, Reston, Va.) – Altruista Health, an innovative provider of care management technology solutions for health plans and provider organizations, today said that Eastpointe, a public managed care organization, has chosen Altruista’s GuidingCare® technology platform for care management of its health plan members. The decision will support Eastpointe during North Carolina’s move to fully integrated Medicaid managed care. This migration is the largest change to North Carolina’s Medicaid program in more than 40 years.

Eastpointe is a managed care organization that coordinates public behavioral healthcare in 10 counties in eastern North Carolina for people with mental health challenges, substance use issues, and intellectual and developmental disabilities.

“Altruista Health has strong experience in clinical health plan operations, behavioral health and the social determinants of health. This experience makes it the best choice for us to improve our member services,” said Eastpointe CEO Sarah N. Stroud. “We’ve been focused on behavioral health and delivering whole person care. Adding physical health care and pharmacy requires us to have a comprehensive foundation in technology to continue to serve our members with excellence.”

As one example of the expertise Altruista brings to the table, the company’s executive vice president of clinical services, Mike McKitterick, held a senior clinical operations role at Colorado Access, a non-profit health plan providing behavioral and physical health services to more than 1 million Medicaid members. His experience in applying technology solutions to clinical and operational challenges is considerable, especially for behavioral health.

“Eastpointe has all of the fundamentals to translate their expertise in behavioral health to a broader health plan paradigm because the biopsychosocial approach also works well in chronic care management,” McKitterick said. “We are well-positioned to support them from a technology and people standpoint because we have tools and expertise in both realms. Our blended perspectives can enable a smoother transformation for Eastpointe.”

Altruista also holds a leadership position in addressing the social determinants of health (SDOH) that especially affect Medicaid populations and create barriers to care. GuidingCare was the first care management platform to directly integrate SDOH supports into the member care plan, providing real-time access to social services search-and-referral tools. Eastpointe will be using Altruista’s Mobile Clinician app, which extends GuidingCare functionality into remote and rural areas that may have unreliable internet connectivity.

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About Altruista Health

Altruista Health delivers care management and population health management solutions that support value-based and person-centered care models. Its GuidingCare® technology platform integrates care management, care coordination and quality improvement programs through a suite of sophisticated yet easy-to-use web applications. GuidingCare is the largest and most widely adopted platform of its kind in the United States. Founded in 2007 and headquartered in the Washington, D.C. area, Altruista Health has grown into a recognized industry leader, and was named twice as one of the Top Population Health Management Companies to Know by Becker’s Healthcare. Health plans and healthcare providers use GuidingCare to transform their processes, reduce avoidable expenses and improve patient health outcomes. For more information, visit

About Eastpointe

Eastpointe is a managed care organization dedicated to working with individuals and families in eastern North Carolina who struggle with substance use disorder, mental health and intellectual and developmental disabilities in partnership with 247 agencies, 47 licensed independent practitioners and 41 hospitals. Eastpointe helps the uninsured and those on Medicaid get comprehensive, effective treatment, connecting members with the personalized, high-quality services they need. Deeply rooted in its communities, Eastpointe proudly serves the counties of Bladen, Duplin, Edgecombe, Greene, Lenoir, Robeson, Sampson, Scotland, Wayne and Wilson. For more information, visit



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