Customer Success is Our Highest Value

Altruista Health customers are at different points in their partnership journeys with the company, but all agree that trust and collaboration are key to success. Altruista builds strong relationships and keeps the communication flowing as the only company in our space that has a Customer Success Officer. As a mission-based organization, we are here to support the nation’s transformation to value-based care, lowering risk and costs, achieving better compliance and improving member health outcomes. Our customers say it best.

Eastpointe Testimonial

Eastpointe Needed a Strong Partner as Huge Medicaid Changes Loomed

Eastpointe is a managed care organization that coordinates public behavioral healthcare in 10 counties in eastern North Carolina for people with mental health challenges, substance use issues, and intellectual and developmental disabilities. Altruista Health announced in November 2019 that Eastpointe had selected Altruista’s GuidingCare technology platform to support it during North Carolina’s move to fully integrated Medicaid managed care. This migration is the largest change to the state’s Medicaid program in more than 40 years.

“Altruista Health has strong experience in clinical health plan operations, behavioral health and the social determinants of health. This experience makes it the best choice for us to improve our member services,” said Eastpointe CEO Sarah N. Stroud. “We’ve been focused on behavioral health and delivering whole person care. Adding physical health care and pharmacy requires us to have a comprehensive foundation in technology to continue to serve our members with excellence.”

As one example of the expertise Altruista brings to the table, the company’s executive vice president of clinical services, Mike McKitterick, held a senior clinical operations role at Colorado Access, a non-profit health plan providing behavioral and physical health services to more than 1 million Medicaid members. His experience in applying technology solutions to clinical and operational challenges is considerable, especially for behavioral health.

“Eastpointe has all of the fundamentals to translate their expertise in behavioral health to a broader health plan paradigm because the biopsychosocial approach also works well in chronic care management,” McKitterick said. “We are well-positioned to support them from a technology and people standpoint because we have tools and expertise in both realms. Our blended perspectives can enable a smoother transformation for Eastpointe.”

Altruista also holds a leadership position in addressing the social determinants of health (SDOH) that especially affect Medicaid populations and create barriers to care. GuidingCare was the first care management platform to directly integrate SDOH supports into the member care plan, providing real-time access to social services search-and-referral tools. Eastpointe will be using Altruista’s Mobile Clinician app, which extends GuidingCare functionality into remote and rural areas that may have unreliable internet connectivity.

Eastpointe is dedicated to working with individuals and families in partnership with 247 agencies, 47 licensed independent practitioners and 41 hospitals. The organization helps the uninsured and those on Medicaid get comprehensive, effective treatment, connecting members with the personalized, high-quality services they need. Deeply rooted in its communities, Eastpointe proudly serves the North Carolina counties of Bladen, Duplin, Edgecombe, Greene, Lenoir, Robeson, Sampson, Scotland, Wayne and Wilson.


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