Customer Success is Our Highest Value

Altruista Health customers are at different points in their partnership journeys with the company, but all agree that trust and collaboration are key to success. Altruista builds strong relationships and keeps the communication flowing as the only company in our space that has a Customer Success Officer. As a mission-based organization, we are here to support the nation’s transformation to value-based care, lowering risk and costs, achieving better compliance and improving member health outcomes. Our customers say it best.

High Five Go Live

Secrets of a Successful Implementation

When was the last time you finished a care management software implementation project with high fives all around for a smooth and successful project completed? Rarely? Never?

Altruista Health strives to make every one of its GuidingCare® implementations a “High-Five Go Live” with best practices and great communication. Just last year, a valued customer took the plunge on an implementation to meet operational deadlines as legacy software licenses were set to expire. In the midst of their orderly transition, the pandemic struck. But nothing could deter the collaborative spirit between the customer and their Altruista team. Learn how the teams came together to create a successful High-Five Go Live.


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